[Faculty Page] CISC Institute

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Chef Augustine Lobo

17 years experience in the Cruise Industry - ultimately served as Executive Chef
14 years experience in recruitment and training, including development of cruise line training programs
Certified trainer for cruise lines.
Worked onboard Carnival, Royal Caribbean, Cunard, Costa, Classic International and Disney Cruise Line.
During his cruise line career he was involved in the development and execution of new menus.
Conducted USPH trainings on board various vessels.
Served in the pre-opening team for the first exclusive Leisure Club in Dubai (in collaboration with Rank Leisure of the UK), where he worked for 10 yrs.
Began his career at the Taj Mahal Palace Hotel, Colaba, Mumbai.
Diploma from the Institute of Hotel Management and Catering Technology, Dadar, Mumbai.

18 years of proven experience in cruise line recruitment and training, including management-level responsibilities.
Certified trainer with hands-on understanding of cruise line standards.
Certified HACCP trainer by RINA Italy, for onboard food operations, ensuring compliance with international hygiene and safety norms.
Delivered Customer Service, Situation Handling, and Communication Skills training across multiple 4- and 5-star hotels in Goa.
20 years of solid teaching experience, including 2 years as a lecturer and instructor at the Institute of Hotel Management and Catering Technology, Goa, specializing in Food Production & Patisserie, Communication, and Hygiene & Sanitation.
Holds a Diploma in Advanced Network-Centered Computing and is a Graduate in Nutrition and Dietetics.

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18 years experience in the Cruise Line Industry
Norwegian Cruise Line - progressed through multiple roles onboard, from service staff to Maître D'. Managed fine-dining operations, guest relations, staff training, and service excellence.
Completed Management Training with Norwegian Cruise Line
Skill India Goa - Restaurant Operations, Food & Beverage Service Standards, and Team Training.
Author of Hospitality Management structured industry training manual (for Gryphon Academy)
Served as a faculty for Food & Beverage Service, Bartending, and Front Office, Agnel Ashram – Verna - Goa & Gryphon Academy.
Began hospitality career with Taj Holiday Village, followed by Goa Marriott Resort.
Diploma in Hospitality Management, CPD – UK
Trained at the Institute of Hotel Management, Catering Technology & Applied Nutrition in Food & Beverage Service. Porvorim, Goa

Over 23 year career focused on guest satisfaction, brand excellence, revenue generation, operational efficiency, and continuous improvement in guest service delivery
Onboard cruise line experience of 17 years
Currently working in recruitment and training, including development of cruise line training programs
Served as Deputy Store Manager with an Indian luxury jewelry retailer for 10 months
Worked with Harding Brothers Retail as a Watch & Jewelry Specialist for 1.5 years, focusing on high-value sales and client engagement
Joined MSC Cruises in Luxury Retail, completing two full contracts across European and South African itineraries
Worked in Specialist roles with Starboard Retail across Royal Caribbean Cruise Line ships for seven years, managing luxury retail environments and premium brand standards.
Transitioned into retail operations in 2006 with Princess Cruise Lines, building a strong base in onboard luxury retail until 2010.
Started cruise career in 2004 as Galley Utility with Star Princess, successfully completing two contracts.
Began hospitality career in India as Assistant Waiter at Taj Lands End, Mumbai.

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9 years of cruise line experience, 7 years of five star hotel experience
10 years experience in recruitment and training, including development of cruise line training programs
Certified trainer for cruise lines.
Worked onboard P&O Cruises and Disney Cruise Line, ultimately in the position of Executive Housekeeper.
Began his career with The Leela Beach Resort, Goa.
Diploma from the Institute of Hotel Management and Catering Technology, Pune.

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21 years of cruise line experience, 11 years of five star hotel experience
13 years experience in recruitment and training, including development of cruise line training programs
Certified trainer for cruise lines.
Worked his way up the ranks to the post of 2nd Maitre D’ with Costa Crociere
Attended Johnson & Wales training program of the 21st century Manager for Costa.
Joined Costa Crociere 1992 as an Assistant Waiter.
Began his career with an All Government Apprenticeship as a waiter from The Taj Mahal Inter Continental Hotel, Mumbai.

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Cruise hospitality professional with 25+ years of cruise line experience and over 31 years in senior leadership, management, and administrative roles.
Extensive senior shipboard leadership experience with Disney Cruise Line (Restaurant Manager), Viking Cruise Lines (Maître d’), and Royal Caribbean Cruise Line.
16-year tenure with Royal Caribbean (1996–2012), progressing from Bartender to Maître d’ through consistent performance excellence.
Expertise in cruise dining operations, food & beverage management, restaurant operations, luxury service standards, and guest experience management.
Strong background in crew training, leadership development, SOP implementation, audit readiness, service quality assurance, and compliance.
Proven ability in multicultural team leadership, coaching, performance management, and crew engagement.
Experience in supporting cruise line training programs, operational assessments, pre-opening support, and hospitality consultancy assignments.
Hospitality foundation with Hilton Dubai, aligned with international luxury hotel and cruise standards.
Bachelor’s degree in Food Service Management (BHM) – IHMCTAN, Mumbai.
Career focused on guest satisfaction, brand standards, operational excellence, and continuous service improvement.